Job title

Receptionist (Temp to perm)

Salary/Hourly Rate

Hourly rate equivalent to: £19,000 – £20,000 salary per annum, depending on experience.


Temporary to Perm.


W6, W12 London, UK. (various locations)

Essential Requirements

  1. Customer care background
  2. Reception/Admin background

Rotation of shifts over 4 week period – Including day, evening, night, weekends and Bank Holidays.

Job Description:

The post holder is responsible for the smooth running of reception/waiting area they would be covering across our sites as 1st point of contact for public accessing the service. You need to display a high standard of customer care experience, confident, flexible & a team player as you will be supporting our clinical team from an administration perspective daily.

  • Greet each patient in a courteous manner at all times, dealing with all enquiries politely and efficiently, displaying empathy when answering queries at reception desk or over the telephone.
  • To ensure that all telephone calls are answered within the agreed time scales with the Standard Service Greeting.
  • To deal with all ad hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior person if necessary.
  • Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing.            
  • To obtain patients details in a sensitive manner taking into consideration the diversities of the general public.
  • To deal with enquires from police and other outside agencies concerning missing people by searching for details on hospital databases whilst maintaining patient confidentiality at all times..
  • To ensure that all patients referrals to other departments in the hospital are faxed/posted to the appropriate department in a timely manner.
  • To carry out all daily administrative tasks such as photocopying, scanning, filing, recording data on excel, maintaining stationary levels in each department to support the team.
  • Ensure all clinical rooms are checked & stocked accordingly daily ready for use by clinical staff.
  • To ensure the security and maintenance of any clinical device/equipment and to report any problems/faults to clinical engineering dept.
  • Ready to carry out specific actions required of this role if a major incident is decleared.
  • Understands the legality of patient documentation and to maintain patient confidentiality at all times.
  • To ensure that all policies and procedures are read and adhered to.


Closing date

to be confirmed

Application Information

Please send your C.V as soon as possible to stipulating your availability and with up to date contact information.

Equality & Diversity 

Dynamic Recruitment Consultants Ltd is an equal opportunities employer.  We are a proud member of the REC (Recruitment Employment Confederation) and work by the REC’s Code of Conduct. For further information please contact Sheila O’Driscoll.